Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Customer", or "you") and SRIYOG Consulting Pvt. Ltd., operating under the brand name Garden Sansar ("Company", "we", "us", or "our").

By:

• Visiting or using our website at https://gardensansar.com
• Creating an account or user profile
• Booking any of our gardening or landscaping services
• Communicating with us via phone, email, or WhatsApp

…you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, please discontinue use of our services immediately.

Garden Sansar provides professional gardening, landscaping, and plant care services across Nepal, including but not limited to:

We reserve the right to modify, add, or discontinue any service at any time with reasonable notice. Service availability may vary by location.

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent.
• Be legally capable of entering into binding contracts under applicable Nepalese law.
• Provide accurate, current, and complete information during registration or booking.
• Not be barred from using our services under applicable law.

By using our services, you represent and warrant that you meet all of these eligibility requirements. We reserve the right to terminate access for any user who does not meet these criteria.

When you create an account with us, you agree to:

• Accuracy: Provide truthful, accurate, and complete registration information.
• Security: Maintain the confidentiality of your login credentials and notify us immediately of any unauthorized access.
• Responsibility: Be responsible for all activities that occur under your account.
• Updates: Keep your account information current and up to date.
• Single Account: Maintain only one active account unless authorized otherwise by us.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

5.1 Service Bookings

• All service bookings are subject to availability and confirmation by Garden Sansar.
• A booking is confirmed only after you receive a written or verbal confirmation from us.
• We will make reasonable efforts to fulfill bookings at the agreed time, but cannot guarantee specific timing due to weather or operational constraints.

5.2 Pricing

• All prices are listed in Nepalese Rupees (NPR) unless otherwise stated.
• Quoted prices are valid for the duration of the specific service agreement.
• We reserve the right to adjust pricing for new bookings with reasonable advance notice.
• Additional charges may apply for services beyond the originally agreed scope.

5.3 Payment Terms

Invoices unpaid within 15 days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance.

6.1 Cancellation by Customer

6.2 Cancellation by Garden Sansar

We reserve the right to cancel or reschedule services due to adverse weather conditions, safety concerns, or unforeseen operational issues. In such cases:

• We will notify you as soon as possible via phone or WhatsApp.
• A full refund will be issued, or the service will be rescheduled at no additional cost.

6.3 Refund Processing

Approved refunds will be processed within 7–14 business days to the original payment method. Processing times may vary depending on the payment provider.

When using our services or website, you agree NOT to:

• Provide false or misleading information in bookings or communications.
• Harass, abuse, or threaten our staff or service partners.
• Use our platform for any illegal purpose or in violation of applicable laws.
• Attempt to gain unauthorized access to our systems or other users' accounts.
• Post or transmit harmful, offensive, or defamatory content through our channels.
• Use automated bots, scrapers, or scripts to access our platform without permission.
• Reverse engineer, copy, or reproduce any part of our platform or services.
• Engage in any activity that disrupts or interferes with our services or servers.

Violation of these conduct rules may result in immediate termination of your account and/or legal action.

All content on the Garden Sansar website, including but not limited to text, images, graphics, logos, icons, videos, and software, is the exclusive property of SRIYOG Consulting Pvt. Ltd. or its licensors and is protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to:

• Access and view our website content for personal, non-commercial purposes.
• Share our public blog content with proper attribution and a link back to our website.

You may not copy, reproduce, modify, distribute, sell, or create derivative works from our content without our explicit written permission.

To the maximum extent permitted by applicable law, SRIYOG Consulting Pvt. Ltd. and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or other intangible losses.
• Damages arising from your inability to access or use our services.
• Damages resulting from unauthorized access to or alteration of your data.
• Damages caused by third-party services integrated with our platform.

Our total cumulative liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid us in the 3 months preceding the claim.

Our services and website are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability or fitness for a particular purpose.
• Warranties that our services will be uninterrupted, error-free, or secure.
• Warranties regarding the accuracy or completeness of any content.
• Warranties that any defects will be corrected.

We make reasonable efforts to maintain service quality but cannot guarantee specific outcomes for gardening or landscaping services, as results may vary based on soil conditions, climate, and other environmental factors.

You agree to indemnify, defend, and hold harmless SRIYOG Consulting Pvt. Ltd., its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms & Conditions.
• Your violation of any law or third-party rights.
• Your use of our services in an unauthorized or improper manner.
• Any content or information you provide to us that is false, misleading, or illegal.

These Terms shall be governed by and construed in accordance with the laws of Nepal, without regard to conflict of law principles.

12.1 Dispute Resolution Process

• Step 1 — Direct Resolution: Contact us at gardensansar@sriyog.com within 30 days of the issue arising. We aim to resolve disputes within 14 business days.
• Step 2 — Mediation: If not resolved, both parties agree to attempt mediation through a mutually agreed neutral mediator.
• Step 3 — Arbitration: Unresolved disputes shall be settled by binding arbitration in Kathmandu, Nepal under applicable Nepalese arbitration laws.
• Step 4 — Courts: For matters not subject to arbitration, the exclusive jurisdiction shall be the courts of Kathmandu, Nepal.

We reserve the right to modify these Terms at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• For significant changes, we will notify registered users via email with at least 7 days' notice.
• Continued use of our services after the effective date constitutes acceptance of the new Terms.

We recommend reviewing this page periodically to stay updated on our Terms. Previous versions of our Terms are available upon request.

For any questions, concerns, or legal notices regarding these Terms & Conditions, please contact us: